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The human service sector’s digital capacity lags behind newcomers. By providing more accessible online service channels, human service organizations can expand their service offerings and reach, particularly with newcomers who currently do not access support that requires a face-to-face interaction. This will benefit support organizations as well as newcomers who are seeking their help as information can be customized for local contexts, collaboration between agencies can occur and costs will go down. This project will explore online client intake and service models to distil best practices to share across the sector.

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